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Last revision: [22/06/2023]
The organisation “GrillHike” (hereinafter referred to as “GRILLHIKE”) is a product of the company Ardenne Activity SPRL, established in Belgium, Rue des Bergers 12, 4950 Waimes, registered under BCE number 0642.478.213.
These general terms and conditions (hereinafter “the Terms and Conditions”) aim to define the rights and obligations of the parties in the context of the services provided to the Client by GRILLHIKE.
These Terms and Conditions also apply to Users of the website https://www.grillhike.com/ (hereinafter “the Website”).
By accessing or using the Services, the User/the Client/the Participant acknowledges having read, understood and agreed to these Terms, and agrees to be bound by them. If the person does not accept all the Terms, they may not access the Website or use any of the Services. It is mandatory to read these Terms carefully before accessing the Website or using the Services offered by GRILLHIKE, or purchasing any Products.
The User/Client/Participant declares that they are of legal age and have the legal authority, right and power to enter into a binding agreement based on these Terms, to use the Services and to purchase Products. If the User/Client/Participant is a minor, they may only use the Services or purchase Products with the consent of their parent or legal guardian.
These Terms and Conditions are provided in French. In the event of any discrepancies between the French version and any of its translations, the French version shall prevail.
All contracts and offers related to GRILLHIKE’s services are subject to these Terms and Conditions (excluding any other document, including the Client’s own terms), as well as to the Privacy Policy, which is deemed to be an integral part of these Terms and Conditions.
The Terms and Conditions are available at all times on the website https://www.grillhike.com/.
GRILLHIKE may modify these Terms at any time based on changes in applicable laws or its own operational needs. The new conditions apply from the moment they are published on the GRILLHIKE Website. It is the Client’s responsibility to check the applicable terms when visiting the Website or accepting an Offer from GRILLHIKE.
By requesting an Offer or confirming an order with GRILLHIKE, the Client is deemed to have read and accepted the latest version of the Terms and Conditions available on the Website.
The GRILLHIKE website may include links that lead away from the site. Unless otherwise stated, the linked websites are not under the control of GRILLHIKE, and GRILLHIKE is not responsible for their content, the links they contain, or any changes or updates to them. GRILLHIKE is not responsible for any transmissions received from linked websites. Links to third-party websites are provided solely for convenience. The inclusion of links does not imply that GRILLHIKE endorses the website owners or their content.
Client: any natural or legal person who subscribes to Services from GRILLHIKE;
Participant: any individual who takes part in GRILLHIKE activities without being the Client;
Order Confirmation (or booking confirmation): contractual document specifying the Services and certain terms of performance, sent by GRILLHIKE to the Client via email and/or post;
Intellectual Property Rights: all patents, copyrights, design rights, trademarks, trade names, trade secrets, know-how, database rights, and any other intangible rights (whether registered or not), and any applications thereof, worldwide;
Force Majeure: any delay, failure, damage, loss, or malfunction affecting the Service, or any resulting consequences, caused by or arising from a force majeure event, including but not limited to floods, bad weather, storms, droughts, fires, earthquakes, lightning damage, power outages, explosions, wars, riots, destruction of machinery or equipment, unavailability of transport, network failures or interruptions, strikes, building occupations, work stoppages, acts or omissions of third parties, or any other cause beyond GRILLHIKE’s reasonable control that prevents normal contract performance and cannot be overcome by reasonable measures;
User: any person who visits the GRILLHIKE Website and, if applicable, uses the contact form or contacts GRILLHIKE directly by email;
Offer: any proposal regarding schedule and pricing for a Service issued by GRILLHIKE (by email or phone) in response to a request from the Client (via the Website, email, or telephone);
Services: all services provided by GRILLHIKE, as defined in the Order Confirmation;
Voici maintenant la version anglaise britannique (GB) des articles 3 à 7 :
3.1. Direct Purchase via the Website:
The prices of the services offered are listed on the GRILLHIKE website (under the "Packages" and "Bookings" sections). These are expressed in euros and include all taxes (VAT). Online payment by the Client constitutes acceptance of the Offer. Only the Order Confirmation sent by GRILLHIKE to the Client constitutes a binding contract between the parties.
3.2. Request for a Custom Offer:
Upon receiving a request from the Client, GRILLHIKE will prepare an Offer detailing the services and prices, and submit it to the Client. All prices stated in the Offer are valid for a maximum of three weeks, unless otherwise specified in the Offer.
Any Offer is, by nature, non-final and may be subject to modifications until it has been accepted by the Client and an Order Confirmation has been issued by GRILLHIKE. Therefore, each Offer is issued subject to a subsequent Order Confirmation following the Client’s acceptance. Only the Order Confirmation sent by GRILLHIKE to the Client forms a binding contract between the parties.
3.3. Coupon:
GRILLHIKE reserves the right to occasionally offer coupons, gift cards, discounts, or other promotions ("Offers") related to our Products. These Offers are only valid for the period specified. Offers may not be transferred, altered, sold, exchanged, copied, or distributed without our express written consent.
4.1. Services offered by GRILLHIKE must be paid for in advance at the time of online booking.
If the booking results from a custom offer and is not completed online, a deposit will be required, with the balance payable within the time frame specified in the offer. Both the deposit and the balance shall be paid via bank transfer to account BE77 7320 3758 6642, in the name of Ardenn Activity sprl.
4.2. Clients wishing to receive an invoice must specify this no later than at the time of payment, by emailing info@grillhike.com or using the contact form on the website. The requested invoice will be sent electronically as soon as possible.
GRILLHIKE reserves the right to refuse to issue an invoice if the request is made after an unreasonable period following the delivery of the Services concerned and/or without proof of payment.
4.3. Any overdue payment shall automatically and without prior notice incur interest at a rate of 12% per annum until the full day of payment. Additionally, the outstanding balance shall be increased automatically and without notice by a fixed compensation of 15%, with a minimum of €40. An administrative fee of €50 including VAT will also be charged to the Client from the third reminder onwards.
4.4. Failure to pay any amount on its due date shall immediately make all other outstanding amounts payable, regardless of any previously granted payment facilities.
The services covered by the contract are those described in the Order Confirmation.
GRILLHIKE provides the Client with the necessary equipment and ingredients for a gourmet hike. The Client is responsible for the equipment provided and must take care of it. A map with a hiking route is also provided. The Client collects the equipment in Ovifat (Rue des Bergers 12, 4950 Ovifat) at the time chosen during booking or as agreed with GRILLHIKE. The hike is self-guided (it is not guided or accompanied by GRILLHIKE). At the end of the hiking day, the Client returns all borrowed equipment to Ovifat at the agreed times. GRILLHIKE is responsible for cleaning the equipment after use.
Any modification to the services after the Order Confirmation must be subject to prior written approval from GRILLHIKE and, where applicable, a new Order Confirmation.
7.1. The Client agrees to respect the scheduled times for the activity. Unless otherwise specified, backpacks are to be collected in Ovifat (Rue des Bergers 12, 4950 Ovifat) between 10:00 and 11:30.
7.2. Tolerated delays: A delay of up to 20 minutes is tolerated for the activity. However, GRILLHIKE cannot be held responsible for any impact this delay may have on the quality of the activity.
7.3. In case of a delay exceeding 20 minutes, the Client must inform GRILLHIKE. The Client shall then adjust the activity accordingly (e.g. choose a shorter route), without any liability on GRILLHIKE's part and without any price reduction or refund.
7.4. If the Client does not arrive at the starting point of the activity within the scheduled timeframe, and without prior agreement with GRILLHIKE, no refund shall be issued for the amounts already paid.
8.1. It is not possible to cancel a GrillHike order.
9.1. GRILLHIKE shall not be considered in default of providing the Services if performance is prevented or delayed due to Force Majeure as defined in these General Terms and Conditions.
GRILLHIKE reserves the right to cancel the event in case of weather conditions or other events that prevent the organisation of the services (e.g. storm warnings, health measures, fire risk, etc.).
9.2. GRILLHIKE cannot be held responsible for any changes in weather conditions or other exceptional circumstances that lead to the cancellation, modification or limitation of the services described in the Order Confirmation.
9.3. GRILLHIKE shall take all reasonable steps to minimise the negative impact of a Force Majeure event or other exceptional circumstances for the Client, particularly in limiting delays in the performance of the Services.
9.4. In the event of a forced cancellation, GRILLHIKE commits to reimbursing the amounts paid, minus the commission fees charged by the ticketing platform (4% of the total booking amount). No additional credit or compensation of any kind may be claimed by the Client.
GRILLHIKE reserves the right to temporarily or permanently suspend any Service if the safety of participants or the integrity of the infrastructure cannot be guaranteed, whether due to circumstances beyond its control and/or due to inappropriate behaviour by Clients and/or participants, particularly in the event of failure to comply with the Apaisons la Forêt charter (Wallonie Environnement SPW) or these General Terms and Conditions.
In such a case, GRILLHIKE reserves the right to report the inappropriate behaviour to the competent judicial or police authorities.
A service interruption due to the inappropriate behaviour of Clients and/or participants will not entitle the Client to any refund. However, GRILLHIKE reserves the right to claim compensation from the Client for damages caused to other Clients/participants as a result of the disruption.
11.1. Any Client making a booking via the GRILLHIKE website is responsible for communicating and obtaining acceptance of GRILLHIKE’s General Terms and Conditions from all Participants in their booking. The Client also assumes responsibility for these Participants.
11.2. GRILLHIKE endeavours to provide a high-quality website and services. Unless explicitly stated otherwise, all obligations assumed by GRILLHIKE are obligations of means. Technical issues such as viruses, bugs, malicious intrusions or website malfunctions cannot be entirely ruled out. GRILLHIKE shall not be held liable for any resulting damages. The user understands that regular maintenance is required for the website, and GRILLHIKE shall not be held liable for any inconvenience resulting from temporary unavailability.
11.3. GRILLHIKE undertakes to provide equipment that complies with all current safety standards and foodstuffs that meet all current sanitary standards. Prior to the start of the Activity, GRILLHIKE will provide written instructions to the Client regarding the use of the equipment and ingredients, as well as information about the hiking routes and picnic zones.
11.4. GRILLHIKE shall not be held liable for any direct or indirect damage caused to a participant, client, third party, or public/private property by a client or participant during the Activity.
11.5. In all cases, GRILLHIKE shall not be held liable if the damage results from:
behaviour deviating from that of a reasonably prudent and diligent person, whether or not it constitutes gross negligence,
failure to follow the instructions provided by GRILLHIKE on the use of equipment or foodstuffs,
failure to follow the instructions concerning routes or picnic locations,
failure to comply with applicable legal standards.
11.6. GRILLHIKE declines all responsibility for any damage, loss or theft of personal belongings before, during or after the activity.
11.7. GRILLHIKE declines all responsibility for any damage or theft of client or participant vehicles before, during or after the Activity.
11.8. GRILLHIKE declines all responsibility for any administrative and/or judicial sanctions imposed on the client/participant during the Activity.
11.9. The proposed activity requires a certain level of physical effort. GRILLHIKE shall not be held liable for any health problems experienced by the client or participant as a result of the Activity, whether or not related to their physical fitness.
11.10. Without prejudice to the above, GRILLHIKE’s liability shall in any case be limited to the coverage provided by its business liability insurance (RC exploitation).
12.1. The Client and/or participants are responsible for the equipment entrusted to them and are expected to take care of it. In the event of damage (e.g. torn backpack, damaged grill stove), loss, or theft, GRILLHIKE may charge the Client the amount corresponding to the damage.
12.2. The Client and/or participants are responsible for respecting nature and returning all waste to GRILLHIKE. GRILLHIKE will then handle its disposal. GRILLHIKE reserves the right to charge the Client €150 if all waste is not returned. This amount may be increased or decreased in agreement with the competent authorities.
12.3. By accepting these general terms and conditions, the Client agrees to provide a deposit when the GRILLHIKE equipment is handed over. This deposit may be made by presenting a valid identity card, driving licence, or any other legally recognised form of ID. GRILLHIKE reserves the right to refuse service to any Client who refuses to provide a deposit. In such a case, no refund will be issued.
12.4. By confirming their order, the Client agrees to the terms of articles 12.1, 12.2, and 12.3.
Any complaint regarding the quality of the Services provided by GRILLHIKE must be submitted and acknowledged on the day of the event to the on-site representative. Complaints made after the event will be considered unverifiable and will not entitle the Client to any price reduction, refund, or commercial gesture.
The personal data of the User, the Client and, where applicable, the participants, is processed in accordance with the Data Protection Policy below, which forms an integral part of these General Terms and Conditions.
14.1. Protection of Personal Data
GRILLHIKE places great importance on the protection of your personal data and ensures compliance with privacy and data processing regulations, particularly Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 (GDPR). This section informs you how your data is used when using the GRILLHIKE website. Personal data includes any information relating to you as an individual that you voluntarily provide when using the website (e.g. name, surname, email address, phone number). This data will be retained only for as long as necessary to fulfil its purpose and is collected solely to maintain a business or professional relationship with our clients.
Some of the requested information is mandatory, indicated by an asterisk (*). Failure to provide it will prevent GRILLHIKE from delivering the requested services or information.
14.2. Your Rights
In accordance with applicable legislation, you have the right to access, rectify and, where applicable, object to the processing of your personal data on legitimate grounds.
To exercise these rights, you may write to:
Patrice Huppertz – Rue des Bergers 12, 4950 Waimes, Belgium
or email: info@grillhike.com
You may also unsubscribe from commercial emails from GRILLHIKE at any time by sending an email to info@grillhike.com.
As of 25 May 2018, you also have the right to request access to, rectification or erasure of personal data, restriction of processing, the right to object, and the right to data portability. Such requests can be addressed to:
Ardenne Activity sprl – Rue des Bergers 12, 4950 Waimes, Belgium
or via email to info@grillhike.com.
The website in its entirety – including its structure, design, interface, databases, name and domain – is the exclusive property of GRILLHIKE.
Any full or partial reproduction or public communication of the website or its elements for any purpose other than private consultation is prohibited without the prior written consent of GRILLHIKE.
Only hyperlinks to the GRILLHIKE website are permitted, provided they open a new browser window displaying the correct URL.
Any reproduction or commercial transfer of the photos or images featured on the website is strictly prohibited without GRILLHIKE’s authorisation.
Except for payment claims, the parties agree to first attempt an amicable resolution of any dispute regarding the validity, interpretation or performance of the contract.
Failing amicable settlement, only the courts of the judicial district of Liège shall have jurisdiction, and only Belgian law shall apply, unless otherwise explicitly agreed.
If the Client has its registered office or residence outside Belgian territory, GRILLHIKE may choose to bring proceedings before the competent court of the Client’s location.
17.1. No act, conduct, tolerance or omission by GRILLHIKE shall be interpreted as a waiver, even partial, of the strict and full enforcement of these General Terms and Conditions.
17.2. Wherever possible, the provisions of these General Terms shall be interpreted to be valid and enforceable under applicable law. If one or more provisions are found to be invalid, illegal or unenforceable (in whole or in part), the remaining provisions shall remain in full force and effect. The parties shall then negotiate in good faith a replacement provision with equivalent or similar economic effect.
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